About Behan Law Group

Behan Law Group is a respected criminal defense firm focused primarily on DUI cases, an area of law where responsiveness, trust, and discretion matter as much as legal expertise. The firm carries a large and active client base, most of whom are working through structured monthly payment plans over the course of a year or more. Behind the scenes, Lee Ann, a bookkeeper with 25 years of experience, runs a billing operation that handles an extraordinary volume of transactions with the same care and attention the firm’s attorneys bring to their cases. For a practice like this, the back office has to be as dependable as the attorneys who walk into court.

The Challenge: A Manual, Multi-Step Process That Didn’t Scale

When Lee Ann took over the books at Behan Law Group, the existing payment workflow was immediately a problem. The previous processor required staff to work across two completely separate systems: opening an invoice in QuickBooks, collecting card details, switching to the payment platform, finding the client record, running the payment, and then returning to QuickBooks to manually reconcile each transaction. Card information had to be cut and pasted between systems.

All told, the process took up to nine steps per client. For a firm with a full page of weekly receivables, the time added up fast. On top of this, Lee Ann had to cross-reference payment processor reports against QuickBooks records and bank deposits, a task that consumed several hours each week just to close the loop.

Why Behan Law Group Chose Skyline Payments

Lee Ann didn’t need to shop around. She had used Skyline Payments at a previous company, seen firsthand what it could do, and trusted it to deliver again. When the workflow at Behan Law Group needed fixing, she knew exactly where to turn.

And Skyline Payment’s deep integration with Intuit QuickBooks confirmed she’d made the right call. Where the previous processor treated QuickBooks as a completely separate system, Skyline Payments works directly within it. Payments are processed, reconciled, and recorded in a single motion, with no manual matching, no switching between platforms, and no duplicate data entry.

“You guys bring the payment in, you mark it as a deposit. That makes it really simple. You don’t have to go check in all the received payments.”

— Lee Ann, Bookkeeper, Behan Law Group

From Nine Steps to One Click

With Skyline Payments, the entire payment process takes up to two clicks through a browser extension built directly into the QuickBooks workflow. There is no second platform to log into, no card details to re-enter, and no manual reconciliation step waiting at the end of the day.

When a payment is processed, it is automatically matched to the correct invoice and recorded as a deposit in QuickBooks. The bank transaction matches on arrival. What previously required hours of back-end reconciliation per week now simply happens.

“I’d go into the bank transaction and go, oh look, it matches! How wonderful is this?”

— Lee Ann, Bookkeeper, Behan Law Group

Lower Rates and Room to Grow

Beyond the time savings, switching to Skyline Payments delivered an immediate reduction in processing costs of approximately 20% compared to the previous provider. For a firm processing a high volume of transactions each week, that difference compounds meaningfully over time.

~20%

Reduction in processing costs vs. previous provider

9 → 1

Payment steps reduced to one or two clicks

Hours

Saved weekly on reconciliation — now fully automatic

Lee Ann also identified additional features that she plans to implement with the Skyline Payments customer success team, including payment reminders and structured payment plans synced directly to QuickBooks. Automating reminders and formalizing payment schedules is expected to further reduce the manual follow-up time currently spent chasing outstanding balances.

The Result: A Bookkeeper Who Can Focus on the Work That Matters

For Behan Law Group, the switch to Skyline Payments did not just save time. It removed a recurring source of operational drag from a role already carrying a heavy workload. Reconciliation, once a multi-hour weekly chore, now happens automatically. Payments that once required nine steps now take one or two, and with payment reminders and automated plans on the horizon, the firm expects collection follow-up to reduce significantly.

Still juggling payments across multiple systems? Skyline Payments brings everything together in one click, directly inside QuickBooks.

Schedule a Demo

About FasTest Inc.

FasTest Inc. is a leading manufacturer of HVAC-R leak testing and processing solutions, trusted by top manufacturers for over 35 years. Their products are engineered for precision, safety, and efficiency, helping customers reduce costs and improve production performance.

Behind the scenes, FasTest operates a high-volume billing environment with over one thousand recurring invoices each month, making efficient, reliable payment collection a critical part of their business.

For a growing business, collecting payments efficiently isn’t a back-office task, it’s mission-critical. FasTest Inc. knows this firsthand. After years of relying on their previous payment processor, they made the switch to Skyline Payments in 2023. Three years later, they have not looked back.

The Challenge: Manual Collections and a Processor That Couldn’t Keep Up

Before switching to Skyline Payments, FasTest Inc. struggled to get customers onto ACH. The enrollment process with their previous processor was complicated, requiring too many steps to set up and presenting too much friction for customers to complete on their own. The result was that most customers defaulted to using credit cards for payments, costing FasTest Inc. more on every transaction and creating more manual work for the billing team.

With over one thousand recurring invoices to manage each month, the inefficiency added up fast. Katie, who oversees billing at FasTest Inc., knew there had to be a better way.

ACH and QuickPay: More Customers Paying, More Money Saved

One of the most impactful changes Skyline Payments brought to FasTest Inc. was a significant increase in ACH adoption. Where their previous platform made bank transfers difficult, Skyline Payments makes the experience effortless for both the team and their customers.

Customers can log into the Skyline Payments portal on their own, choose between credit card or ACH, and securely enter their bank details without any staff involvement. No phone calls. No shared account numbers over email. Just a clean, self-serve experience that customers trust.

The impact was immediate and measurable. FasTest Inc. now processes more ACH payments through Skyline Payments than they ever did on their previous platform, and the savings are real.

“Your ACH fee is low, and that allows customers to use it. That has saved us a lot of money.”

— Katie, Billing Operations, FasTest Inc.

The benefits of higher ACH adoption compound across the business. Lower transaction fees apply to every payment processed. Customers self-enroll securely without sharing sensitive information by phone or email. Automated reconciliation reduces the manual bank matching that previously consumed staff time. And with more customers on ACH, there are fewer outstanding invoices and less follow-up required to collect.

Autopay: Over 1,000 Invoices Collected with Minimal Manual Effort

Alongside ACH, Skyline Payments’ autopay feature transformed how FasTest Inc. handles its recurring billing. With over one thousand invoices cycling through each month, any manual step in the collection process multiplied quickly into hours of lost time. Autopay has largely eliminated that.

Once customers are enrolled, collections happen automatically. The FasTest Inc. team can see at a glance which customers are on autopay and which are not, send targeted reminders to those who have not enrolled, or enroll them directly, all from within the Skyline Payments portal. What once required constant manual follow-up now runs in the background.

The previously labor-intensive process of chasing down payments is now largely self-sustaining, freeing the team to focus on serving customers rather than collecting from them.

Support That Responds in Under an Hour

Great technology is only as valuable as the team behind it. For FasTest Inc., one of the most consistent strengths of working with Skyline Payments over three years has been the quality and speed of customer support.

When a question comes up, Skyline Payments typically gets back to FasTest Inc. within the hour, a benchmark that means a great deal to a company that holds itself to the same standard with its own customers.

“If I have a question, someone typically gets back with us within the hour. And we’re a customer-focused company ourselves, so we know how valuable that is.”

— Katie, Billing Operations, FasTest Inc.

The Results: Faster Collections, Lower Costs, Happier Customers

Three years in, FasTest Inc. runs a payment operation that is faster, cheaper, and more customer-friendly. ACH adoption has climbed meaningfully, reducing per-transaction costs. Autopay handles the bulk of over 1,000 recurring invoices each month without staff intervention. And when something does come up, the Skyline Payments support team responds in under one hour, consistently.

If you’re managing high volumes of recurring invoices, Skyline Payments can help you automate collections, reduce costs, and improve cash flow, without adding operational overhead.

Schedule a Demo

“Honestly, you’re the best solution in the marketplace.”

– Kyle Lim, President of Power Dental Group

Power Dental Group, a fast-growing family-owned dental instrumentation and manufacturing company, experienced growing challenges with outdated, manual invoicing and payment processes.

As the business expanded, so did the strain — rising past-due invoices began to impact cash flow and margins, making it clear that the existing system couldn’t keep up.

When Kyle Lim took over as President, he saw firsthand how their system was holding them back. They needed a modern billing and accounting solution, but finding the right ERP was a challenge.

As they navigated three different ERP transitions in search of the best fit, Skyline Payments remained their trusted partner, integrating seamlessly with every system and ensuring uninterrupted payment processing.

Rising Past Due Invoices & Outgrowing Manual Payments

Power Dental’s old payment system was slow, clunky, and full of friction.

“Our collections were a disaster. 50% of our AR was past due. Customers had to call in and read their credit card numbers over the phone, and we’d manually enter them into QuickBooks Desktop.”

Beyond the hassle, tracking was a challenge.

“We just couldn’t track everything properly. There was no automation, just a lot of manual reminders and double-checking.”

Automating Collections & Reducing Past Due Invoices

After an initial call, Power Dental realized Skyline wasn’t just another payment processor — it was an entire system built to eliminate the headaches they’d been dealing with for years.

“From day one, Skyline just made things easy. They connected directly into QuickBooks, so we didn’t have to manually enter credit cards anymore. Customers could pay online through a secure link instead of calling in. Collections became automatic instead of a constant chase.”

The results came fast. The impact on cash flow was immediate.

“Within months, we saw a huge drop in past-due invoices. Our past-due invoices dropped by more than 50%. Payments came in faster, with way less effort from our team.”

Growing Pains: Searching for the Right ERP to Scale

As Power Dental grew, they knew QuickBooks alone wasn’t enough. They needed a scalable ERP to manage operations and inventory, but that introduced a new problem: Would Skyline still work with our new system?

Their first attempt was Netsuite, but it quickly became clear it wasn’t the right fit.

“NetSuite was way too big, too complex. And payments were a nightmare because they preferred their own processors. I thought we’d have to drop Skyline.”

Instead, Skyline stepped up and accelerated their integration with NetSuite.

“I called Kevin and said, ‘Is there any way we can make this work?’ He didn’t hesitate. He figured it out and got us integrated. That’s the kind of support you don’t get from a typical processor.”

Over time, Power Dental moved through three ERP systems: NetSuite, Fulcrum, and now Priority, and Skyline adapted to every transition.

“Every time we switched ERPs, Skyline made sure our payments kept running smoothly. It was never ‘we can’t do that’, it was always ‘let’s figure it out.’ That level of support is unheard of.”

Skyline Payments: Lowest Credit Card Rates & Unmatched Customer Support

Beyond the technical support, Power Dental was blown away by the low processing rates Skyline provided.

“Look, credit card fees are a huge deal. Skyline’s rates are way better than what we’d get elsewhere, and they worked with us to find the best structure for our volume. That alone saved us a ton of money.”

Most importantly, they could finally scale without payments slowing them down.

“I’m always asking, ‘How can we cut out unnecessary steps? How do we remove human error?’ Because that’s when problems happen. Skyline eliminated the need for manual processing — we just send the payment link, and it’s done. The entire process runs itself.”

Finding a Partnership Built For the Long Haul

No matter how many times Power Dental changed systems, scaled up, or evolved, Skyline made sure payments were never a problem.

“At the end of the day, Skyline isn’t just a payment processor. They’ve been a true partner in our growth. If you’re struggling with outdated, inefficient payments, Skyline will change the game for you, just like they did for us.”

“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”

– Diana Stonecipher, CFO of Land Care Management Services

As CFO of Land Care Management Services, Diana Stonecipher oversees all aspects of the accounts receivable process. Previously, she relied on Intuit for credit card processing but faced ongoing frustrations with the system’s limitations. Seeking a more efficient, automated solution, Diana ultimately turned to Skyline Payments to implement B2B self-service payments and automated surcharging.

The Challenge: Manually Passing On Credit Card Fees

Diana’s experience with Intuit left her dealing with time-consuming, manual tasks. “When a customer wanted to pay by credit card, they had to call me. I’d have to add the fee manually. It was a bit of a pain,” Diana shared. The lack of automation in fee processing created extra work for her and often frustrated customers who couldn’t pay independently.

Additionally, Intuit’s AI-driven reconciliation often made mistakes. “You’d go to reconcile, and it would be wrong. This led to more work needed to maintain accuracy.”

The Solution: Automating Surcharges & Payment Method Selection

When Diana switched to Skyline Payments, one feature stood out to her immediately — Skyline’s automated surcharge management that allowed her to pass on credit card fees and customers to select the payment method they preferred.

“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”

The smooth setup process and responsive customer support helped seal her decision. “Any hiccups we had were minor, and someone was always there to fix it,” Diana recalled.

The Key Benefits: Efficiency, Customer Autonomy, and Stellar Support

Skyline Payments provided Land Care with several significant improvements:

1. Seamless transactions: “It’s all automatic. Skyline creates the invoice for the fee in Quickbooks Online and records it with the correct account. I don’t have to even think about it, which keeps things streamlined.”
   
   
2. Customer autonomy: “Customers can now pay invoices independently through an intuitive portal. They can now pay all invoices at once or pick and choose — no more digging through emails,” Diana said, adding, “No one wants to do that much work.”
   
   
3. Responsive customer support: “Skyline’s customer support was a standout feature for me. I actually get to talk to a real human. Yesterday, I had a large transaction that was placed on hold, and they helped me clear it up immediately.”

The Impact: Automated Payments, Happier Customers, & Faster Receivables

Skyline Payments has reduced Diana’s time on manual tasks and improved customer satisfaction by empowering clients with self-service options. “It’s saved us a lot of time, especially with customers now choosing online payment methods,” she said. Her clients appreciate the flexibility, too: “They can pay at midnight if they want, on their schedule. No one wants to call and give a credit card number over the phone.”

For Diana, the shift has also aligned with a growing trend toward digital payments. “More people are paying by ACH and credit card than before because it’s easy, secure, and they can do it whenever they like,” she added.

Before Skyline Payments: Invoicing Was a Time Consuming, Manual Nightmare

Managing payments and accounts receivable (AR) for a medical waste management company with over 4,000 customers and 16,000 service sites is no small task.

“Billing that many customers was a nightmare,” recalled Omar Gomez, the CFO of Allied Medical Waste. Payments arrived in various forms — virtual payments, checks, and credit cards — creating major reconciliation challenges.

Without autopay and automated workflows, their two-person AR team spent three full days every month manually running payments and reconciling transactions.

“It just wasn’t scalable.”

After Skyline Payments: Automated & Scalable Accounts Receivable Workflows

“That’s when we started looking for other solutions. Switching to Skyline Payments was a game-changer. We were able to cut it from three days to one day or less.”

Overnight, the manual payments processed transformed into a seamless, automated system. “The system actually does what it promises — automates payments so we don’t have to touch them,” he said.

The shift from manual labor to automation freed the finance team to focus on strategic initiatives instead of administrative tasks. “A few weeks ago, we were discussing how we need to work on the business rather than in the business,” he said. “Georgina, one of my team members, immediately said, ‘Skyline Payments is the perfect example of that.'”

The impact was undeniable. “Less time, fewer headaches, and, honestly, less hair loss,” he joked. “It was a great call to partner with Skyline — easily one of the best decisions we’ve made.

The Best Part? Unparalleled Customer Support & Self-Service B2B Payments

“What really sets Skyline apart is their customer support. Michelle is outstanding. Whenever we bring a problem, she does the research, and if she doesn’t have an answer, she’ll network within the team to find one.”

“For example, I wanted to offer our customers a self-service option to pay invoices online. Michelle worked on customizing our email templates and then brought in Victor, who helped write code for a ‘Pay My Invoice’ portal directly on our website.”

“That blew my mind, because I knew that they were definitely providing help that was outside of the scope of service that customer support would normally provide.”

The Impact: Efficiency, Security, and Peace of Mind

Beyond streamlining operations, Skyline Payments significantly reduced administrative burden and enhanced security. “We used to process payments over the phone, but that has virtually disappeared. Customers now prefer the secure, online payment links we provide.”

With Skyline Payments, Allied Medical Waste has not only optimized its AR processes but also empowered customers, strengthened compliance, and reclaimed valuable time — allowing them to work on their business, not just in it.