“Honestly, you’re the best solution in the marketplace.”
– Kyle Lim, President of Power Dental Group
Power Dental Group, a fast-growing family-owned dental instrumentation and manufacturing company, experienced growing challenges with outdated, manual invoicing and payment processes.
As the business expanded, so did the strain — rising past-due invoices began to impact cash flow and margins, making it clear that the existing system couldn’t keep up.
When Kyle Lim took over as President, he saw firsthand how their system was holding them back. They needed a modern billing and accounting solution, but finding the right ERP was a challenge.
As they navigated three different ERP transitions in search of the best fit, Skyline Payments remained their trusted partner, integrating seamlessly with every system and ensuring uninterrupted payment processing.
Rising Past Due Invoices & Outgrowing Manual Payments
Power Dental’s old payment system was slow, clunky, and full of friction.
“Our collections were a disaster. 50% of our AR was past due. Customers had to call in and read their credit card numbers over the phone, and we’d manually enter them into QuickBooks Desktop.”
Beyond the hassle, tracking was a challenge.
“We just couldn’t track everything properly. There was no automation, just a lot of manual reminders and double-checking.”
Automating Collections & Reducing Past Due Invoices
After an initial call, Power Dental realized Skyline wasn’t just another payment processor — it was an entire system built to eliminate the headaches they’d been dealing with for years.
“From day one, Skyline just made things easy. They connected directly into QuickBooks, so we didn’t have to manually enter credit cards anymore. Customers could pay online through a secure link instead of calling in. Collections became automatic instead of a constant chase.”
The results came fast. The impact on cash flow was immediate.
“Within months, we saw a huge drop in past-due invoices. Our past-due invoices dropped by more than 50%. Payments came in faster, with way less effort from our team.”
Growing Pains: Searching for the Right ERP to Scale
As Power Dental grew, they knew QuickBooks alone wasn’t enough. They needed a scalable ERP to manage operations and inventory, but that introduced a new problem: Would Skyline still work with our new system?
Their first attempt was Netsuite, but it quickly became clear it wasn’t the right fit.
“NetSuite was way too big, too complex. And payments were a nightmare because they preferred their own processors. I thought we’d have to drop Skyline.”
Instead, Skyline stepped up and accelerated their integration with NetSuite.
“I called Kevin and said, ‘Is there any way we can make this work?’ He didn’t hesitate. He figured it out and got us integrated. That’s the kind of support you don’t get from a typical processor.”
Over time, Power Dental moved through three ERP systems: NetSuite, Fulcrum, and now Priority, and Skyline adapted to every transition.
“Every time we switched ERPs, Skyline made sure our payments kept running smoothly. It was never ‘we can’t do that’, it was always ‘let’s figure it out.’ That level of support is unheard of.”
Skyline Payments: Lowest Credit Card Rates & Unmatched Customer Support
Beyond the technical support, Power Dental was blown away by the low processing rates Skyline provided.
“Look, credit card fees are a huge deal. Skyline’s rates are way better than what we’d get elsewhere, and they worked with us to find the best structure for our volume. That alone saved us a ton of money.”
Most importantly, they could finally scale without payments slowing them down.
“I’m always asking, ‘How can we cut out unnecessary steps? How do we remove human error?’ Because that’s when problems happen. Skyline eliminated the need for manual processing — we just send the payment link, and it’s done. The entire process runs itself.”
Finding a Partnership Built For the Long Haul
No matter how many times Power Dental changed systems, scaled up, or evolved, Skyline made sure payments were never a problem.
“At the end of the day, Skyline isn’t just a payment processor. They’ve been a true partner in our growth. If you’re struggling with outdated, inefficient payments, Skyline will change the game for you, just like they did for us.”
“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”
– Diana Stonecipher, CFO of Land Care Management Services
As CFO of Land Care Management Services, Diana Stonecipher oversees all aspects of the accounts receivable process. Previously, she relied on Intuit for credit card processing but faced ongoing frustrations with the system’s limitations. Seeking a more efficient, automated solution, Diana ultimately turned to Skyline Payments to implement B2B self-service payments and automated surcharging.
The Challenge: Manually Passing On Credit Card Fees
Diana’s experience with Intuit left her dealing with time-consuming, manual tasks. “When a customer wanted to pay by credit card, they had to call me. I’d have to add the fee manually. It was a bit of a pain,” Diana shared. The lack of automation in fee processing created extra work for her and often frustrated customers who couldn’t pay independently.
Additionally, Intuit’s AI-driven reconciliation often made mistakes. “You’d go to reconcile, and it would be wrong. This led to more work needed to maintain accuracy.”
The Solution: Automating Surcharges & Payment Method Selection
When Diana switched to Skyline Payments, one feature stood out to her immediately — Skyline’s automated surcharge management that allowed her to pass on credit card fees and customers to select the payment method they preferred.
“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”
The smooth setup process and responsive customer support helped seal her decision. “Any hiccups we had were minor, and someone was always there to fix it,” Diana recalled.
The Key Benefits: Efficiency, Customer Autonomy, and Stellar Support
Skyline Payments provided Land Care with several significant improvements:
Seamless transactions: “It’s all automatic. Skyline creates the invoice for the fee in Quickbooks Online and records it with the correct account. I don’t have to even think about it, which keeps things streamlined.”
Customer autonomy: “Customers can now pay invoices independently through an intuitive portal. They can now pay all invoices at once or pick and choose — no more digging through emails,” Diana said, adding, “No one wants to do that much work.”
Responsive customer support: “Skyline’s customer support was a standout feature for me. I actually get to talk to a real human. Yesterday, I had a large transaction that was placed on hold, and they helped me clear it up immediately.”
The Impact: Automated Payments, Happier Customers, & Faster Receivables
Skyline Payments has reduced Diana’s time on manual tasks and improved customer satisfaction by empowering clients with self-service options. “It’s saved us a lot of time, especially with customers now choosing online payment methods,” she said. Her clients appreciate the flexibility, too: “They can pay at midnight if they want, on their schedule. No one wants to call and give a credit card number over the phone.”
For Diana, the shift has also aligned with a growing trend toward digital payments. “More people are paying by ACH and credit card than before because it’s easy, secure, and they can do it whenever they like,” she added.
Before Skyline Payments: Invoicing Was a Time Consuming, Manual Nightmare
Managing payments and accounts receivable (AR) for a medical waste management company with over 4,000 customers and 16,000 service sites is no small task.
“Billing that many customers was a nightmare,” recalled Omar Gomez, the CFO of Allied Medical Waste. Payments arrived in various forms — virtual payments, checks, and credit cards — creating major reconciliation challenges.
Without autopay and automated workflows, their two-person AR team spent three full days every month manually running payments and reconciling transactions.
“It just wasn’t scalable.”
After Skyline Payments: Automated & Scalable Accounts Receivable Workflows
“That’s when we started looking for other solutions. Switching to Skyline Payments was a game-changer. We were able to cut it from three days to one day or less.”
Overnight, the manual payments processed transformed into a seamless, automated system. “The system actually does what it promises — automates payments so we don’t have to touch them,” he said.
The shift from manual labor to automation freed the finance team to focus on strategic initiatives instead of administrative tasks. “A few weeks ago, we were discussing how we need to work on the business rather than in the business,” he said. “Georgina, one of my team members, immediately said, ‘Skyline Payments is the perfect example of that.'”
The impact was undeniable. “Less time, fewer headaches, and, honestly, less hair loss,” he joked. “It was a great call to partner with Skyline — easily one of the best decisions we’ve made.
The Best Part? Unparalleled Customer Support & Self-Service B2B Payments
“What really sets Skyline apart is their customer support. Michelle is outstanding. Whenever we bring a problem, she does the research, and if she doesn’t have an answer, she’ll network within the team to find one.”
“For example, I wanted to offer our customers a self-service option to pay invoices online. Michelle worked on customizing our email templates and then brought in Victor, who helped write code for a ‘Pay My Invoice’ portal directly on our website.”
“That blew my mind, because I knew that they were definitely providing help that was outside of the scope of service that customer support would normally provide.”
The Impact: Efficiency, Security, and Peace of Mind
Beyond streamlining operations, Skyline Payments significantly reduced administrative burden and enhanced security. “We used to process payments over the phone, but that has virtually disappeared. Customers now prefer the secure, online payment links we provide.”
With Skyline Payments, Allied Medical Waste has not only optimized its AR processes but also empowered customers, strengthened compliance, and reclaimed valuable time — allowing them to work on their business, not just in it.
