“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”
– Diana Stonecipher, CFO of Land Care Management Services
As CFO of Land Care Management Services, Diana Stonecipher oversees all aspects of the accounts receivable process. Previously, she relied on Intuit for credit card processing but faced ongoing frustrations with the system’s limitations. Seeking a more efficient, automated solution, Diana ultimately turned to Skyline Payments to implement B2B self-service payments and automated surcharging.
The Challenge: Manually Passing On Credit Card Fees
Diana’s experience with Intuit left her dealing with time-consuming, manual tasks. “When a customer wanted to pay by credit card, they had to call me. I’d have to add the fee manually. It was a bit of a pain,” Diana shared. The lack of automation in fee processing created extra work for her and often frustrated customers who couldn’t pay independently.
Additionally, Intuit’s AI-driven reconciliation often made mistakes. “You’d go to reconcile, and it would be wrong. This led to more work needed to maintain accuracy.”
The Solution: Automating Surcharges & Payment Method Selection
When Diana switched to Skyline Payments, one feature stood out to her immediately — Skyline’s automated surcharge management that allowed her to pass on credit card fees and customers to select the payment method they preferred.
“With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment. This gives them more autonomy, while allowing me to remove myself as the bottleneck.”
The smooth setup process and responsive customer support helped seal her decision. “Any hiccups we had were minor, and someone was always there to fix it,” Diana recalled.
The Key Benefits: Efficiency, Customer Autonomy, and Stellar Support
Skyline Payments provided Land Care with several significant improvements:
- Seamless transactions: “It’s all automatic. Skyline creates the invoice for the fee in Quickbooks Online and records it with the correct account. I don’t have to even think about it, which keeps things streamlined.”
- Customer autonomy: “Customers can now pay invoices independently through an intuitive portal. They can now pay all invoices at once or pick and choose — no more digging through emails,” Diana said, adding, “No one wants to do that much work.”
- Responsive customer support: “Skyline’s customer support was a standout feature for me. I actually get to talk to a real human. Yesterday, I had a large transaction that was placed on hold, and they helped me clear it up immediately.”
The Impact: Automated Payments, Happier Customers, & Faster Receivables
Skyline Payments has reduced Diana’s time on manual tasks and improved customer satisfaction by empowering clients with self-service options. “It’s saved us a lot of time, especially with customers now choosing online payment methods,” she said. Her clients appreciate the flexibility, too: “They can pay at midnight if they want, on their schedule. No one wants to call and give a credit card number over the phone.”
For Diana, the shift has also aligned with a growing trend toward digital payments. “More people are paying by ACH and credit card than before because it’s easy, secure, and they can do it whenever they like,” she added.
