Before Skyline Payments: Invoicing Was a Time Consuming, Manual Nightmare
Managing payments and accounts receivable (AR) for a medical waste management company with over 4,000 customers and 16,000 service sites is no small task.
“Billing that many customers was a nightmare,” recalled Omar Gomez, the CFO of Allied Medical Waste. Payments arrived in various forms — virtual payments, checks, and credit cards — creating major reconciliation challenges.
Without autopay and automated workflows, their two-person AR team spent three full days every month manually running payments and reconciling transactions.
“It just wasn’t scalable.”
After Skyline Payments: Automated & Scalable Accounts Receivable Workflows
“That’s when we started looking for other solutions. Switching to Skyline Payments was a game-changer. We were able to cut it from three days to one day or less.”
Overnight, the manual payments processed transformed into a seamless, automated system. “The system actually does what it promises — automates payments so we don’t have to touch them,” he said.
The shift from manual labor to automation freed the finance team to focus on strategic initiatives instead of administrative tasks. “A few weeks ago, we were discussing how we need to work on the business rather than in the business,” he said. “Georgina, one of my team members, immediately said, ‘Skyline Payments is the perfect example of that.'”
The impact was undeniable. “Less time, fewer headaches, and, honestly, less hair loss,” he joked. “It was a great call to partner with Skyline — easily one of the best decisions we’ve made.
The Best Part? Unparalleled Customer Support & Self-Service B2B Payments
“What really sets Skyline apart is their customer support. Michelle is outstanding. Whenever we bring a problem, she does the research, and if she doesn’t have an answer, she’ll network within the team to find one.”
“For example, I wanted to offer our customers a self-service option to pay invoices online. Michelle worked on customizing our email templates and then brought in Victor, who helped write code for a ‘Pay My Invoice’ portal directly on our website.”
“That blew my mind, because I knew that they were definitely providing help that was outside of the scope of service that customer support would normally provide.”
The Impact: Efficiency, Security, and Peace of Mind
Beyond streamlining operations, Skyline Payments significantly reduced administrative burden and enhanced security. “We used to process payments over the phone, but that has virtually disappeared. Customers now prefer the secure, online payment links we provide.”
With Skyline Payments, Allied Medical Waste has not only optimized its AR processes but also empowered customers, strengthened compliance, and reclaimed valuable time — allowing them to work on their business, not just in it.
