Power Dental Group’s Journey: From Archaic Payment Processing to a System that Runs Itself

“Honestly, you’re the best solution in the marketplace.”

– Kyle Lim, President of Power Dental Group

Power Dental Group, a fast-growing family-owned dental instrumentation and manufacturing company, experienced growing challenges with outdated, manual invoicing and payment processes.

As the business expanded, so did the strain — rising past-due invoices began to impact cash flow and margins, making it clear that the existing system couldn’t keep up.

When Kyle Lim took over as President, he saw firsthand how their system was holding them back. They needed a modern billing and accounting solution, but finding the right ERP was a challenge.

As they navigated three different ERP transitions in search of the best fit, Skyline Payments remained their trusted partner, integrating seamlessly with every system and ensuring uninterrupted payment processing.

Rising Past Due Invoices & Outgrowing Manual Payments

Power Dental’s old payment system was slow, clunky, and full of friction.

“Our collections were a disaster. 50% of our AR was past due. Customers had to call in and read their credit card numbers over the phone, and we’d manually enter them into QuickBooks Desktop.”

Beyond the hassle, tracking was a challenge.

“We just couldn’t track everything properly. There was no automation, just a lot of manual reminders and double-checking.”

Automating Collections & Reducing Past Due Invoices

After an initial call, Power Dental realized Skyline wasn’t just another payment processor — it was an entire system built to eliminate the headaches they’d been dealing with for years.

“From day one, Skyline just made things easy. They connected directly into QuickBooks, so we didn’t have to manually enter credit cards anymore. Customers could pay online through a secure link instead of calling in. Collections became automatic instead of a constant chase.”

The results came fast. The impact on cash flow was immediate.

“Within months, we saw a huge drop in past-due invoices. Our past-due invoices dropped by more than 50%. Payments came in faster, with way less effort from our team.”

Growing Pains: Searching for the Right ERP to Scale

As Power Dental grew, they knew QuickBooks alone wasn’t enough. They needed a scalable ERP to manage operations and inventory, but that introduced a new problem: Would Skyline still work with our new system?

Their first attempt was Netsuite, but it quickly became clear it wasn’t the right fit.

“NetSuite was way too big, too complex. And payments were a nightmare because they preferred their own processors. I thought we’d have to drop Skyline.”

Instead, Skyline stepped up and accelerated their integration with NetSuite.

“I called Kevin and said, ‘Is there any way we can make this work?’ He didn’t hesitate. He figured it out and got us integrated. That’s the kind of support you don’t get from a typical processor.”

Over time, Power Dental moved through three ERP systems: NetSuite, Fulcrum, and now Priority, and Skyline adapted to every transition.

“Every time we switched ERPs, Skyline made sure our payments kept running smoothly. It was never ‘we can’t do that’, it was always ‘let’s figure it out.’ That level of support is unheard of.”

Skyline Payments: Lowest Credit Card Rates & Unmatched Customer Support

Beyond the technical support, Power Dental was blown away by the low processing rates Skyline provided.

“Look, credit card fees are a huge deal. Skyline’s rates are way better than what we’d get elsewhere, and they worked with us to find the best structure for our volume. That alone saved us a ton of money.”

Most importantly, they could finally scale without payments slowing them down.

“I’m always asking, ‘How can we cut out unnecessary steps? How do we remove human error?’ Because that’s when problems happen. Skyline eliminated the need for manual processing — we just send the payment link, and it’s done. The entire process runs itself.”

Finding a Partnership Built For the Long Haul

No matter how many times Power Dental changed systems, scaled up, or evolved, Skyline made sure payments were never a problem.

“At the end of the day, Skyline isn’t just a payment processor. They’ve been a true partner in our growth. If you’re struggling with outdated, inefficient payments, Skyline will change the game for you, just like they did for us.”