About FasTest Inc.
FasTest Inc. is a leading manufacturer of HVAC-R leak testing and processing solutions, trusted by top manufacturers for over 35 years. Their products are engineered for precision, safety, and efficiency, helping customers reduce costs and improve production performance.
Behind the scenes, FasTest operates a high-volume billing environment with over one thousand recurring invoices each month, making efficient, reliable payment collection a critical part of their business.
For a growing business, collecting payments efficiently isn’t a back-office task, it’s mission-critical. FasTest Inc. knows this firsthand. After years of relying on their previous payment processor, they made the switch to Skyline Payments in 2023. Three years later, they have not looked back.
The Challenge: Manual Collections and a Processor That Couldn’t Keep Up
Before switching to Skyline Payments, FasTest Inc. struggled to get customers onto ACH. The enrollment process with their previous processor was complicated, requiring too many steps to set up and presenting too much friction for customers to complete on their own. The result was that most customers defaulted to using credit cards for payments, costing FasTest Inc. more on every transaction and creating more manual work for the billing team.
With over one thousand recurring invoices to manage each month, the inefficiency added up fast. Katie, who oversees billing at FasTest Inc., knew there had to be a better way.
ACH and QuickPay: More Customers Paying, More Money Saved
One of the most impactful changes Skyline Payments brought to FasTest Inc. was a significant increase in ACH adoption. Where their previous platform made bank transfers difficult, Skyline Payments makes the experience effortless for both the team and their customers.
Customers can log into the Skyline Payments portal on their own, choose between credit card or ACH, and securely enter their bank details without any staff involvement. No phone calls. No shared account numbers over email. Just a clean, self-serve experience that customers trust.
The impact was immediate and measurable. FasTest Inc. now processes more ACH payments through Skyline Payments than they ever did on their previous platform, and the savings are real.
“Your ACH fee is low, and that allows customers to use it. That has saved us a lot of money.”
— Katie, Billing Operations, FasTest Inc.
The benefits of higher ACH adoption compound across the business. Lower transaction fees apply to every payment processed. Customers self-enroll securely without sharing sensitive information by phone or email. Automated reconciliation reduces the manual bank matching that previously consumed staff time. And with more customers on ACH, there are fewer outstanding invoices and less follow-up required to collect.
Autopay: Over 1,000 Invoices Collected with Minimal Manual Effort
Alongside ACH, Skyline Payments’ autopay feature transformed how FasTest Inc. handles its recurring billing. With over one thousand invoices cycling through each month, any manual step in the collection process multiplied quickly into hours of lost time. Autopay has largely eliminated that.
Once customers are enrolled, collections happen automatically. The FasTest Inc. team can see at a glance which customers are on autopay and which are not, send targeted reminders to those who have not enrolled, or enroll them directly, all from within the Skyline Payments portal. What once required constant manual follow-up now runs in the background.
The previously labor-intensive process of chasing down payments is now largely self-sustaining, freeing the team to focus on serving customers rather than collecting from them.
Support That Responds in Under an Hour
Great technology is only as valuable as the team behind it. For FasTest Inc., one of the most consistent strengths of working with Skyline Payments over three years has been the quality and speed of customer support.
When a question comes up, Skyline Payments typically gets back to FasTest Inc. within the hour, a benchmark that means a great deal to a company that holds itself to the same standard with its own customers.
“If I have a question, someone typically gets back with us within the hour. And we’re a customer-focused company ourselves, so we know how valuable that is.”
— Katie, Billing Operations, FasTest Inc.
The Results: Faster Collections, Lower Costs, Happier Customers
Three years in, FasTest Inc. runs a payment operation that is faster, cheaper, and more customer-friendly. ACH adoption has climbed meaningfully, reducing per-transaction costs. Autopay handles the bulk of over 1,000 recurring invoices each month without staff intervention. And when something does come up, the Skyline Payments support team responds in under one hour, consistently.
If you’re managing high volumes of recurring invoices, Skyline Payments can help you automate collections, reduce costs, and improve cash flow, without adding operational overhead.