As CFO of Land Care, Diana oversees all aspects of the accounts receivable process. Previously, she relied on Intuit for credit card processing but faced ongoing frustrations with the system’s limitations. Seeking a more efficient, automated solution, Diana ultimately turned to Skyline Payments.
The Challenge
Diana’s experience with Intuit left her dealing with time-consuming, manual tasks. “When a customer wanted to pay by credit card, they had to call me. I’d have to add the fee manually. It was a bit of a pain,” Diana shared. The lack of automation in fee processing created extra work for her and often frustrated customers who couldn’t pay independently.
Additionally, Intuit’s AI-driven reconciliation often made mistakes. “You’d go to reconcile, and it would be wrong. This led to more work needed to maintain accuracy.”
Solution
Diana switched to Skyline Payments
One feature stood out for her immediately: Skyline’s automatic fee processing that allowed customers to select payment methods and handle their own fees. “With Skyline, I don’t have to be the middleman. Customers can look at their bill, decide if they want to pay with a credit card and pay the fee or choose another form of payment,” Diana said, emphasizing her appreciation for empowering clients and removing herself as a bottleneck.
The smooth setup process and responsive customer support helped seal her decision. “Any hiccups we had were minor, and someone was always there to fix it,” Diana recalled.
Key Benefits
Skyline’s approach provided Land Care Management Services with several significant improvements:
Seamless Transactions
Empowered Payments
Responsive Support
Skyline Payments has reduced Diana’s time on manual tasks and improved customer satisfaction by empowering clients with self-service options. “It’s saved us a lot of time, especially with customers now choosing online payment methods,” she said. Her clients appreciate the flexibility, too: “They can pay at midnight if they want, on their schedule. No one wants to call and give a credit card number over the phone.”
For Diana, the shift has also aligned with a growing trend toward digital payments. “More people are paying by ACH and credit card than before because it’s easy, secure, and they can do it whenever they like,” she added.
Conclusion
Diana’s experience illustrates how Skyline Payments enhances efficiency, reduces customer friction, and supports a user-friendly payment process. Her journey shows the tangible benefits Skyline Payments offers to finance teams focused on automation, customer empowerment, and streamlined workflows.
