About Behan Law Group
Behan Law Group is a respected criminal defense firm focused primarily on DUI cases, an area of law where responsiveness, trust, and discretion matter as much as legal expertise. The firm carries a large and active client base, most of whom are working through structured monthly payment plans over the course of a year or more. Behind the scenes, Lee Ann, a bookkeeper with 25 years of experience, runs a billing operation that handles an extraordinary volume of transactions with the same care and attention the firm’s attorneys bring to their cases. For a practice like this, the back office has to be as dependable as the attorneys who walk into court.
The Challenge: A Manual, Multi-Step Process That Didn’t Scale
When Lee Ann took over the books at Behan Law Group, the existing payment workflow was immediately a problem. The previous processor required staff to work across two completely separate systems: opening an invoice in QuickBooks, collecting card details, switching to the payment platform, finding the client record, running the payment, and then returning to QuickBooks to manually reconcile each transaction. Card information had to be cut and pasted between systems.
All told, the process took up to nine steps per client. For a firm with a full page of weekly receivables, the time added up fast. On top of this, Lee Ann had to cross-reference payment processor reports against QuickBooks records and bank deposits, a task that consumed several hours each week just to close the loop.
Why Behan Law Group Chose Skyline Payments
Lee Ann didn’t need to shop around. She had used Skyline Payments at a previous company, seen firsthand what it could do, and trusted it to deliver again. When the workflow at Behan Law Group needed fixing, she knew exactly where to turn.
And Skyline Payment’s deep integration with Intuit QuickBooks confirmed she’d made the right call. Where the previous processor treated QuickBooks as a completely separate system, Skyline Payments works directly within it. Payments are processed, reconciled, and recorded in a single motion, with no manual matching, no switching between platforms, and no duplicate data entry.
“You guys bring the payment in, you mark it as a deposit. That makes it really simple. You don’t have to go check in all the received payments.”
— Lee Ann, Bookkeeper, Behan Law Group
From Nine Steps to One Click
With Skyline Payments, the entire payment process takes up to two clicks through a browser extension built directly into the QuickBooks workflow. There is no second platform to log into, no card details to re-enter, and no manual reconciliation step waiting at the end of the day.
When a payment is processed, it is automatically matched to the correct invoice and recorded as a deposit in QuickBooks. The bank transaction matches on arrival. What previously required hours of back-end reconciliation per week now simply happens.
“I’d go into the bank transaction and go, oh look, it matches! How wonderful is this?”
— Lee Ann, Bookkeeper, Behan Law Group
Lower Rates and Room to Grow
Beyond the time savings, switching to Skyline Payments delivered an immediate reduction in processing costs of approximately 20% compared to the previous provider. For a firm processing a high volume of transactions each week, that difference compounds meaningfully over time.
Lee Ann also identified additional features that she plans to implement with the Skyline Payments customer success team, including payment reminders and structured payment plans synced directly to QuickBooks. Automating reminders and formalizing payment schedules is expected to further reduce the manual follow-up time currently spent chasing outstanding balances.
The Result: A Bookkeeper Who Can Focus on the Work That Matters
For Behan Law Group, the switch to Skyline Payments did not just save time. It removed a recurring source of operational drag from a role already carrying a heavy workload. Reconciliation, once a multi-hour weekly chore, now happens automatically. Payments that once required nine steps now take one or two, and with payment reminders and automated plans on the horizon, the firm expects collection follow-up to reduce significantly.
Still juggling payments across multiple systems? Skyline Payments brings everything together in one click, directly inside QuickBooks.